The THINK Blog

How will Changes to Physician/Doctor-Assisted Suicide Impact Insurance Claims in Canada?

Jan 29, 2016 3:24:03 PM / by Fernanda Rodriguez posted in Claims, Life Insurance

The holidays are over, our list of goals for 2016 is ready and life seems to be falling back to normal… but wait, a major change is coming to Canada which will likely have an impact on the life insurance industry, and more specifically on life insurance claims. We are getting closer to the anniversary of the historical decision on physician-assisted suicide made by the Supreme Court of Canada. As a claims professional, you can imagine that I have a vested interest in this topic as it relates directly to (and will certainly have an impact on) many of the claims services I provide.  

Here is a summary of the decision that was made in early 2015 on Physician-Assisted Suicide in Canada:

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A Project Manager's Guide to Process & Control Documentation - PART II

Jan 28, 2016 2:00:00 PM / by Matt Hannon posted in Reinsurance, Audit

Hi again,

It’s been some time since my last post, and today I have Part II for you in my series of A Project Manager’s Guide to Process Control Documentation. In my previous blog, I noted that the need for process and control documentation has been a point of focus in recent updates in regulatory requirements, such as Solvency II, so the need to create new or revisit existing process documentation has become a common task. This is particularly important in the insurance and reinsurance arena where mergers and acquisitions have been prevalent over the past decade, and the resulting consolidation of these organizations has increased the number and complexity of processes. As a result, it can seem like a daunting task to understand and document all the processes and controls in place, let alone, identify potential control gaps. My goal with this series is to show that the process preparing this documentation doesn’t have to be so grueling.

In Part I of this series I covered off determining your goal, the required level of detail and discussed how to document processes from a control perspective.

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Top 3 Things to Consider When Putting Your Underwriting Clients First!

Jan 21, 2016 8:26:44 AM / by Belinda Escultor-Chua posted in Underwriting, Reinsurance, Life Insurance

One of the largest truths that one can acknowledge being in the life insurance industry is that it is indeed a “small world”.  That truth is one that I have never used as often as I have since I have started working for LOGiQ3.  I have been very privileged to have one of the largest reinsurance companies as my first client and with that, the exposure to many direct companies and their underwriters. It is a guarantee that the people you come across daily, are people with whom you have either previously worked, met at a conference, or have even developed a strong connection.

Having worked for direct insurance companies previously, I knew what was required of me on a day-to-day to assure that my life insurance advisor remains content, satisfied, and that there are no delays in having their case issued. When being contacted by an agent, often one’s response to an unfavorable decision, can be “… let me try with the Reinsurers.” But what if your customer is the Direct Insurance Underwriter?  Here are a few tips to consider to assure you are consistently delivering a great experience:

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Getting Started on Your Underwriting Career Today!

Jan 15, 2016 2:30:00 PM / by Elliott Dickson posted in Underwriting

It was spring of 2010 and I had just wrote my final undergraduate exam. Omitting all the celebrations and festivities, there was an underlying current of “What Now?” running through the back of my mind. Like many others, I imagined my career path as a long journey, filled with many crossroads: my university career was just one leg of that journey.  Now it was time to choose the next road to travel down. I had my Bachelor’s Degree in Sciences and some working knowledge of the insurance industry behind me, which afforded me a pre-emptivethrough the door that read “Underwriting”. Now one of the great things about this career is how easy it is to walk through that door. Finding it in the first place, however, can be another matter. This leads us to the question – what is underwriting and why might it interest me?

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10 Reasons why Insurance Professionals Should Be on Social Media

Jan 14, 2016 11:10:33 AM / by Nick Joly posted in Marketing, Life Insurance


How crazy is it to think that Social Media has been around for more than a decade now!?! With over one billion Facebook users worldwide, it’s hard to believe how varying the adoption rate was for different generations over the past nine years. With change, follows the decision to adapt, and still today it can be quite surprising to see that there are still many who have yet to lean into the opportunities that social media presents.

Let’s take a look at the life insurance industry for example. It’s fair to say that the insurance sector is an industry dominated by the baby boomer generation (who have shown a fair adoption rate of social platforms). However, as the millennial generation matures (one that has shown above average adoption rates), both as customers and workforce employees, it is more important than ever to fill the gap of insurance professionals currently using social media.

As platforms like Facebook and LinkedIn both over a decade old and others like Twitter approaching their ten year anniversaries (PS – LOGiQ3 turned ten this year also), here are ten reasons why insurance professionals should be on social media! And just in case you need a little warm-up before diving in, here is a short glossary from our pals at advisortalk.

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7 Things I Learned from DesignThinkers (and Designers)

Dec 18, 2015 11:54:59 AM / by Natalie Ho posted in Marketing

It was my first time attending the DesignThinkers Conference in Toronto last month. It was a conference organized by the Association of Registered Graphic Designers (RGD) that welcomed 2,000 delegates and 50 speakers over the span of two days. Chris introduced the DesignThinkers Conference to me as he’s been a longtime admirer of Design Thinking and as for myself, a longtime admirer of design.

I had no idea what to expect.

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Effective Leadership: The Influence of Six Sigma

Dec 15, 2015 9:00:00 AM / by Raymond E. DiDonna posted in Thought Leadership

Several years ago I was part of General Electric's world renowned Six Sigma process improvement initiative. The program itself was well developed and GE, among many other companies, derived great value from exercising the methodology.

While I haven't done true Six Sigma work for quite a while, I had the occasion recently to reflect on the methodology and think about how Six Sigma has influenced my leadership style here at LOGiQ3.

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Four Reasons Mark Zuckerberg's Letter to his Newborn Daughter has Inspired Us This Holiday Season

Dec 7, 2015 12:50:25 PM / by Nick Joly posted in LOGiQ3 Culture, LOGiQ3

By now, many of you have likely read Mark Zuckerberg and wife, Priscilla Chan's letter to their newborn daughter, announcing that they will be donating 99% of their Facebook shares (valued at approx. $45 billion) to causes such as curing diseases, personalized learning and building stronger communities, among others. 

The letter was moving, it was honest and it was written for a greater cause, but most importantly, it was inspirational. Zuckerberg's gesture really should serve as inspiration to everyone across the globe. It's a representation of the fact that we can ALL make a difference. Here's why.

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LOGiQ3 Final MOVE for MOVEmber this year!

Nov 26, 2015 12:00:25 PM / by Andrea Gao posted in LOGiQ3 Culture

An open letter to our friends, clients and stakeholders.
As Movember is coming to an end, we are launching our giving campaign as a final boost.
Want to contribute to a great cause? Just submit a testimonial and we will donate on your behalf!

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Valuable Insights from RAPA 2015: Industry Discussions on Data Integrity & Other Concerns in Life Reinsurance

Nov 25, 2015 9:00:00 AM / by Brittainy Pratt posted in Reinsurance


As I woke up among the rolling buttes of Tempe, AZ I was excited about this year’s RAPA Conference. Not only did conference topics look interesting, but I was excited to moderate the panel on the future of data privacy and data security later in the week with thought and industry leaders in life reinsurance.

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