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    The THINK Blog

    Seven Essential Components to a Reinsurance Treaty

    Posted by Jennifer Agosta

    Jun 29, 2015 2:46:00 PM

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    The treaty is a key source of data in reinsurance. It is the formal contract that binds the ceding company with the reinsurer and lays out the terms of the agreement. Being able to read and understand the paper treaty is a key skill in reinsurance administration

    The paper treaty is often referenced to answer inquiries, resolve administrative system issues, and perform testing. However, treaties will often be extremely long and contain a lot of standard legal information that you will need to sort through, especially in the main body of  the treaty. A reinsurance analyst needs the ability to zero in on exactly what they need as efficiently as possible.

    On of my earliest experiences in reinsurance was reading and summarizing a few hundred paper treaties for a client, which allowed me to quickly gain solid knowledge on treaties. Below I’ve highlighted seven of the most essential parts of a treaty for a reinsurance analyst. 

    1) The First Page

    Often quickly overlooked, the first page of a treaty can have a slew of important details. Here you should find the name of the companies the contract is between and the effective date. Sometimes you can also find whether the treaty is Yearly Renewable Term or Coinsurance and a treaty number for tracking purposes.  

    2) Plans / Business Covered

    Sometimes vague and sometimes nitty, gritty detailed, the plans/business covered section tells us what business the treaty belongs to. This can vary from “all business between Date A and Date B” down to a specific list of plans, series, riders, effective dates, etc. As can be expected, the plans/business covered page is often one of the first Exhibits.

    3) Retention & Binding Limits

    One of the most important sections in reinsurance admin, retention and binding limits are found in the Exhibits, often together on the same page. These limits define the terms by which the reinsurer and the ceding company share in the death benefit amounts.


    For almost any question regarding reinsurance administration, the retention and binding limits are often the first things to be checked.


    Making sure that what is in the administrative system matches what is in the treaty is crucial to maintaining quality data.

    4) Reinsurance Premiums

    Also found in the Exhibits, the premiums page outlines the terms by which the ceding company pays the reinsurer for taking on its share of the risk on a coverage. The terms covered here define the pay percentages or allowances, premium rate schedules to reference, and Joint Life calculation methods where applicable. 

    5) Rate Schedules

    You can’t calculate premiums without rate schedules. Rate schedules, which usually follow the premiums page in the paper treaty, provide the rates per every age, duration, and class used in calculating reinsurance premiums. If you’re doing any premium testing on your reinsurance data or testing against your administrative system, you will need these numbers. 

    6) Claims

    Claims are a major aspect of reinsurance, as are the method by which they are settled. Generally, an entire Article is devoted to the claims terms. Anyone handling claims needs to know the terms around claim processing to ensure timely reporting and settlement. While the terms for providing proof documents and turnaround times are often standard across most companies, terms defining contestable claims and reinsurer participation in expenses, can vary significantly. Adhere well to the terms outlined to avoid issues down the road!

    7) Amendments & Addendums

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    Jennifer Agosta is Reinsurance Analyst at LOGiQ3
    Meet Jenn

    Amendments and addendums are documents outside of the Articles and Exhibits that make alterations to the original treaty. An amendment changes any aspect of the original treaty effective the date shown on the amendment. For example, the ceding company retention could be changed by an amendment at any time. An addendum is an addition to the treaty, such as adding new plans, effective the date shown on the addendum. PRO TIP: Amendments can significantly alter any part of the treaty and be added at any time, so make sure to first check if the details and dates of an amendment apply to your inquiry. Checking amendments first can save a lot of time poring over each page of the original treaty.

    Those are my seven essential components to a treaty. They are my top spots I reference on a day-to-day basis that significantly help my work in reinsurance administration. Hopefully you can take away some useful tips on treaties. Share your own tips on efficiently referencing a treaty in the comments below. 

    What section of a treaty do you reference first? 

    LOGiQ3 Reinsurance Administration

    Topics: Reinsurance

    Reinsurance Data Error Management. What is it and why should you care?

    Posted by Tyler Murumets

    Jun 18, 2015 9:00:00 AM

    This is the first post of a multi-part series on reinsurance data error management. 

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    As anybody who works with data will tell you: the accuracy, integrity, and reliability of the data you are using and reporting on is paramount. The potential impact bad data can have on your bottom line is a very apparent risk faced by every company out there, big or small, regardless of industry. To help mitigate this risk as a TAI user, you should be monitoring and resolving any policy errors that are generated after processing data in your system.

    What exactly is a “Reinsurance Data error”, anyway?

    For illustration purposes, we will use the TAI reinsurance system as an example. TAI is a software system used by more than 100 clients in 5 different countries to administer assumed, ceded, and retroceded life reinsurance, and was recently acquired by LOGiQ3 through a joint venture with msg global solutions. In my role at LOGiQ3, I use TAI for both outsourced assumed and retroceded reinsurance administration.

    When processing reinsurance data, the system will attempt to perform a series of actions based on the data that is being fed in – Renewals, Face Changes, Terminations, etc. If the system is unable to perform the required action(s) for a specific policy, that policy will be marked for attention and assigned a relevant Error Code based on the type of error encountered. Furthermore, when a policy is marked for attention in your system, no billing records will be generated for that policy.

    Essentially, unless the policy is resolved prior to the Renewal program running, any premium payments that should have been made in the current period will be deferred to a future period when the marked policy is manually resolved and billed to date.

    Not an ideal situation by any means.

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    Tyler Murumets is Reinsurance Analyst at LOGiQ3
    Meet Tyler

    To prevent this from happening, the Exceptions Reports generated by TAI should be reviewed after each cycle, and any policies requiring action should be resolved as soon as possible. An Exceptions Report for a given TAI cycle will itemize those policies that were not successfully processed by the system during the cycle, providing you with the policy details, the error code, a message describing the error, and the cycle program where the error was encountered.

    The goal of resolving a marked policy is to manually replicate the billing records that would have otherwise been generated by the system. It’s very important to pay attention to the details, such as the insured’s information (mortality, smoker class, etc), when correcting a marked policy, as a change in one of these fields may have been the cause of the error in the first place.

    If an administrator does not have a proper hold on their Data Error Management, regardless of which system you’re using, policy errors will compound and become more complex, requiring additional time and expertise to resolve correctly.

    Pro tip: Your best bet as a reinsurance administrator is to stay on top of your errors, resolving them as they arise.

    I'm curious, which system do you use to process your reinsurance data? Care to share your error management tips with me by commenting below? 

    In later blogs I will take a look at specific Error Codes, why they occur, and how to properly resolve them. Stay tuned!

    Reinsurance Administration LOGiQ3 TAI

    Topics: Reinsurance

    [Ted Talk Tuesdays] Professional Development

    Posted by John Bilodeau

    Jun 16, 2015 3:55:47 PM

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    Last month I focused broadly on the idea of professional development, selecting TedTalks that I thought would help us all to start to be more deliberate about identifying and pursuing our goals. As a company culture, LOGiQ3’s is particularly keen on continuous learning and professional development. 

    For the month of May, I wanted to turn to something a little less concrete. I wanted to talk about the contributions we make every day with all the decisions we make. Every day we are trying to do the best job we can do, applying our experience and learning to our decisions. We can see how well we are doing by measuring the results against our ideals.


    As an underwriter, understanding the whole decision-making process is of special interest to me. 


    Michael Schermer’s talk “the Pattern Behind Self-deception” discussed the mistakes that we make because of how we are hard-wired to interpret our experiences. The ways our brains have been trained to work has a huge impact on what we perceive. We will always need to rely on each other to correct the mistakes we can’t see for ourselves and to help us to see our weaknesses.This relates directly to our work ethic and environment at the office. A lot of the time, our work is shared among colleagues and more often than not, cross-referencing each other’s work is the norm. We achieve so much more through collaboration, and in turn we’re helping one another advance in our respective careers. 

    Understanding the gap between the way things are and the way we perceive them means accepting that we are going to make mistakes. Errors occur, every day. We are human. High expectations are great, but perfectionism is a flaw that undermines our ability to explore and innovate in our lives. We will never be able to offer anything authentic without first letting go of our fear of mistakes. On Being Wrong provides us with some key insights into the trap of perfectionism. As an underwriter, we have to accept that we all make mistakes, however, improving on one’s ability to spot the mistake early on is key, and something we all aim to improve.

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    John Bilodeau is Bilingual Underwriter at LOGiQ3
    Meet John

    Pico Iyer’s talk on the art of stillness, makes a compelling argument about the need to take time for yourself if you really want to contribute to the world. His talk is about making the decisions for ourselves that we need to make in order to really be able to serve others. He talks about how we all need to be able to offer more to others than our distraction and exhaustion.  

    According to Caroline McHugh, true greatness arises from authenticity. More important than being good or correct, being ourselves is the most valuable contribution we can make. Whatever experiences you have, and whatever learning you have acquired you are more than their combined value. Whatever the contribution you end up making in the day, there will be an element of it that no one else could have made. In that way, you will always have a unique impact on the world.

    As I mentioned earlier, continuous learning and professional development are integral parts to our culture here at LOGiQ3. I hope you’ve enjoyed my monthly roundup of innovative discussions we have at the office, and I hope that it sparks your inner innovation to be proactive with YOUR professional development. We are all growing and learning after all, so why stop?!  

    Looking for inspiration, subscribe to LOGiQ3's blog

     

    Topics: Innovation

    Top Four Lessons from the CIU

    Posted by Mervyn Gillson

    Jun 15, 2015 2:41:00 PM

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    For the past two years, I have been honoured to be the Chair of the Canadian Institute of Underwriters (CIU).

    The CIU just held its 29th Annual General Meeting in Toronto. Our theme for this meeting, and for the whole year in fact, is “Knowledge is Key – Unlock the Power”. As I reflect on this year’s meeting as well as my time as chair, I realized the top four takeaways from this year’s CIU were also consistent with LOGiQ3's beliefs

    Here, I share with you the top four lessons I learned from the CIU: 

    Speed: 

    Our meeting was kicked off by a fine presentation from Dean Connor, President & CEO of Sun Life giving us a state of the industry update. In his comments, he challenged underwriters to look to the future to help change how life insurance is sold. His point being that in today’s world, we can no longer take a month or more to issue policies. 

    Change: 

    Other presentations on the first day provided key knowledge on: how Canada is getting ready to meet the needs of the aging population; the recent changes to the Immigration laws; sleep apnea; bowel diseases; adventure sports; lung disease; and various hot topics. The world is changing around us, and we need to adapt to the changes. We know this all too well at LOGiQ3, as one of our guiding principles is:

    “Things Change. Constantly. Plan on it. Flow to the work.”

    Innovation: 

    Our own esteemed Co-Founder, Chris Murumets, presented on Underwriting as a Business in a changing world. Excellent information on how data is being collected and why isn’t it being used. Although he did not hear Dean’s presentation, Chris also empathized that the way life insurance companies do business has to substantially change. His thought-provoking presentation hit home with quite a sizable group. Feedback afterwards was “wow”, “did not expect that”, “makes you think”.   

    During 2015 LOGiQ3 created APEXA Corp. This is an incredible initiative where LOGiQ3 was able to collaborate with the Canadian insurance industry to create a Life Insurance Advisor compliance solution to benefit all parties. Talk about innovation and collaboration! This is epic in our Canadian industry – how insurers and MGA’s came together and embraced this initiative! This won’t be the last initiative as we are always looking for ways of improvement that benefit all parties.

    Education & Training: 

    Day 2 started off with another keynote speaker, Wendy Mesley of CBC fame. Her presentation covered many topics both humorous and otherwise. A couple of key points that hit home with me were making sure that trust is maintained and in our industry, being trusted by our customers is imperative. Also, as a journalist, she learned to make sure that she had all the facts and ensured that all sides of a story were presented, unlike many journalists today who look for sensationalism.


    Underwriters, in order to make a fair and accurate decision also need the knowledge to gather the right facts to make that decision.


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    Merv Gillson is Senior Underwriting Specialist & Claims Manager at LOGiQ3
    Meet Merv

    Knowledge comes with learning, experience and dedication. Underwriting is a changing industry and underwriters must not be complacent about their education regardless of their level or years of experience. Nuggets of knowledge are gold – you need to look for them!  How? Through various insurance publications, the LOGiQ3 E-Learning education program made up of 27 interactive modules, whitepapers, industry conferences, and various industry courses through LOMA and ALU. Don’t be complacent about learning! There is always something to be gained! 

    LOGiQ3 offers a one-of-a kind underwriting education program for the North American and global underwriting community and to those who want to understand underwriting in more detail.

    Other interesting topics on Tuesday covered genetics in insurance, infectious diseases updates, heart health update and questionable Foreign Death claims.

    Without our many sponsors, our meetings would not be successful, so I am so grateful to their continuing support.

    I also truly appreciate the support of LOGiQ3 and all my colleagues while I was Chair. 

    LOGiQ3 is made up of a group of quirky life enthusiasts, on a mission to change an industry. My role at LOGiQ3 involves training and mentoring. And personally, I’m loving helping people learn and grow!

    You own your career. Now let us help you take it to the next level!  

    LOGiQ3 Education

    Topics: Underwriting, E-Learning / Training, Innovation, Industry News

    Four Key Benefits of a Reliable Life Reinsurance System

    Posted by Kathleen Kelly

    Jun 9, 2015 12:30:00 PM

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    LOGiQ3 has been using the TAI system for ceded reinsurance administration for nearly eight years and recently acquired TAI via a joint venture with msg global solutions, click here for full details. Even prior to my experience with LOGiQ3, as I administered assumed reinsurance reporting from many sources, I was a fan of the output TAI provided.  

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    Kathleen Kelly is Business Manager at LOGiQ3
    Meet Kathleen

     

    Whether processing a reinsurance payment, recording movement or mapping data into a repository for future use, the options and ease of use TAI provided were often my format of choice.  Over the years the TAI system has enhanced its core functionality and provided customers with many time-saving solutions that meet the needs of users on both the reporting and receiving ends of life reinsurance.  Using TAI for all your end-to-end reinsurance functions reduces daily manual and adhoc processes.

    As an expert provider of outsourced reinsurance services, we often advise our clients to use TAI as the recommended platform for reinsurance administration.

    Here are four key benefits of a reliable reinsurance system such as, TAI that I know I personally gain from: 

    • Retention Management is performed in one place; quota share, excess and second excess rules can be applied to one life; corporate limits are adhered to, even in a multi-entity environment; risk of over-exposure on any one life is reduced significantly.
    • Premium calculations and billing generation can be tracked and used to generate payments with ease and confidence.
    • Claims activity is generated alongside the cession transaction maintaining a link between amounts ceded and death benefit due, and the risk of differences between a reinsurance admin system and a claims system are reduced.
    • Reserves, premiums and claims activity can all be exported out of the TAI Reinsurance System and loaded to a general ledger at several levels of detail providing a link back to the originating source. Consequently, this lowers the risk of errors while providing an auditable trail.

    Ultimately TAI’s Reinsurance Software Solution is essential to our day-to-day reinsurance administration services. The cohesiveness that the system provides and the automated integration to the general ledger proves invaluable. The time spent creating requirements and testing unique modifications to suit our clients’ needs up front, affords us added time to spend on other initiatives, including ensuring quality data and analyzing trends. 

    What are some key elements you look for in a life reinsurance administration system?

    Reinsurance Administration LOGiQ3 TAI

    Topics: Reinsurance, Life Insurance

    LOGiQ3 Life Insurance & Reinsurance Trend Watch!

    Posted by Nick Joly

    May 27, 2015 9:30:00 AM

    Hey there, 

    You may or may not know this, but our team at HQ has been growing quite a bit lately, with new team members being added to the Underwriting & Claims department, to the Reinsurance Administration team to even our Audit Consultants! And with new family members comes new perspectives and new expertise from the industries we play in, namely life insurance and reinsurance! So I've decided to put together another great INFOGRAPHIC on what a couple of us have our eyes on, and what trends are on ALL of our radars! Have a look at the top trends that made our list in this half of the year for each of our business lines and share your thoughts with us! We'd love to know what you've got on YOUR #TRENDWATCH

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    1) A Growing Talent Gap in Life Underwriting

    This one should come as no surprise to our community of blog subscribers! This one should come as no surprise to our community of blog subscribers! We have talked about this trend before, however, I recently came across a separate study, this time from Ernst & Young, that reiterated the so called talent gap to come in the next few years. It is reported that approximately 23% of life underwriters will be retiring within the next five years! Does that stat sound alarming to you?! 

    At the AHOU in April, our team exchanged discussions with many chief underwriters about their plans on filling this talent gap, several obvious solutions come to mind: 

    • A well thought out succession plan
    • A formal underwriting training program
    • An active talent pipeline and recruiting program

    Are there any others that you may have considered? 

    2) Auditing, A Shift in Responsibilities 

    A recent study published by KPMG states: "In many ways, [Audit Committees] have had to assume the role of risk committee." Traditionally, we could think of auditors as teams of people who would enter your business and focus their efforts on reporting processes, financial statements and internal operating procedures and so on. However, in an ever evolving environment, it is only natural for responsibilities to shift as well. It has been argued that auditors now need to consider things from succession planning for client companies' C-suite employees, to mergers and acquisitions, to financial liquidity and fraud! 

    We certainly appreciate the findings of this study. Our approach to reinsurance administrative audits takes on a holistic view from accuracy reinsurance premium calculations, treaty management, and administrative processes to risk management. 

    3) Claims & Fraud Detection Technologies 

    Any claims professional will tell you that a detriment to their profession as a whole, is fraud. More specifically, the lack of technology or methods of detecting fraudulent applications early on in the claims process. Many claims professionals will tell you that there is likely some room for improvement! CapGemini reports: "Manual examination of claims to identify fraud involves a high risk of human error and does not offer protection against new fraud techniques." This among a laundry list of other factors such as older systems, false-positives and increasing organized crime all contribute to a need to invest in more efficient Fraud Detection Technologies. 

    4) Life Advisors - Human or Robot?

    In a recent post I shared on our sister company, APEXA's Simply Connected Blog, I spoke about the changing landscape of advisors in Canada, for both wealth and life advisors. A popular trend that we've seen recently is the growing number of low-cost wealth management tools becoming available online. This alternative to physically having to go to an advisor's office, proves to be a much more convenient (and increasingly sought-after) option. Could this be the future for life advisors as well? Click here to check out the full post!

    5) Reinsurance Administration - Regulatory Changes and New Technologies in Big Data

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    Nick Joly is Sales & Marketing Coordinator at LOGiQ3
    Meet Nick

    A recent study published by a leading reinsurance provider brought to light two separate trends to keep an eye on, one of which was a shift in regulatory changes which would unveil one of two positions that reinsurers might find themselves in. Primarily, the study argues that a shift in regulatory changes might lead to an increased in required capital needed for reinsurance companies. A well prepared company would be in a better position to be diversified and would have no need for additional capital. On the opposing side, would be the undiversified, the unprepared ones who may need some restructuring or a shift in their business models. No matter the position a reinsurer would find themselves in, one thing is for certain, the regulatory changes are inevitable and should not be taken lightly in planning for the future. 

    In addition to regulatory changes, seems as though new technologies, specifically in the big data arena is trending to benefit the reinsurers. We view the reinsurance administration area as the gate keeper to quality data. What are you doing to ensure your data is of high quality? 

    As innovators and experts in the life and reinsurance industries, we are keeping our eyes on hot topics and new trends in our space. What's more, our blog subscribers will tell you that as industry thought-leaders, we commit to bringing new and fresh content on the regular. I hope you liked today's post and infographic, feel free to share it with your networks and colleagues and let us know what you may have on YOUR #TrendWatch! 

    Subscribe to LOGiQ3 Blog

     

    Topics: Underwriting, Claims, Reinsurance, LOGiQ3, Audit, Life Insurance

    [TED Talk Tuesdays]: Advancing Your Career

    Posted by John Bilodeau

    May 12, 2015 10:46:13 AM

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    At the March meeting of the Underwriter’s Association of Toronto, two of our senior experts at the office, Carmela Tedesco (VP Underwriting & Claims) & Mervyn Gillson (Senior Underwriting Consultant) gave a presentation focused on professional development in the Underwriting & Claims field. It was called “Hey Underwriter!  It’s Time to Own Your Career!” 

    Watching their presentation gave me the idea of focusing April’s TED tals on things that would help us all advance in our careers. I decided to start with a talk that closely mirrored some of the expert advice Carmela and Merv were giving at that UAT meeting in March. My aim was to begin with something that would get people thinking about their long-term goals. 

    Susan Colantuono’s talk “The career advice you probably didn't get” describes the sets of skills required for advancement beyond the level of middle management. Susan’s talk encourages us to avoid professional stagnation through engagement with our industry and with our companies’ larger goals. Her talk reveals the danger of being passive about the direction of our work lives.

    We need to do more than create a plan for ourselves though, we need to implement it and bring other people along for the ride. Julian Treasure’s talk “How to speak so that people want to listen” provides helpful and insightful tips to maximize our abilities to communicate. His vision of clear and helpful communication inspires us to develop the power of the tools we use to present our ideas to others.

    No one can learn without making mistakes. No one can make hard decisions without recognizing the alternatives they did not select.

    Part of everyone’s development is learning to cope with these losses and recognize their worth. Lots of motivational effort is put into telling us to live our lives without regret, so I was very interested in hearing what Kathryn Shulz had to say in her talk about embracing regret. Developing the tools to cope with mistakes enables us to face the future without the anxiety of having to be perfect. Success requires resilience and adaptability in the face of losses and unexpected changes.

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    John Bilodeau is Bilingual Underwriter at LOGiQ3
    Meet John

    The final talk we watched provided a “big picture” description of the cultures of our work places. David Logan’s talk on tribal leadership describes different types of teams we all belong to and the basic principles of leadership within those groups. He underlines the fact that our individual professional development never happens in isolation. We benefit from the leadership of others, but we also have opportunities to bring people together. David’s talk helps us to understand not only the teams we participate in but also the contributions we can make to elevate them.  

    As an underwriting professional looking to advance in my career, I am always looking to develop my personal growth plan. And what any professional can relate to is the fact that we CAN and SHOULD own our own careers.

    For example, LOGiQ3’s Underwriting e-Learning Program was a great way for me to enhance my knowledge within my specific field. This is a perfect example of utilizing the things that are made available to me, to take my career into my own hands and continuously learn. If you’re in the Underwriting profession, I encourage you to sign up for a free trial and take one module for a test drive. 

    I happen to be in an industry where “23% of life underwriters expect to continue working in a life underwriting role for 5 years or less”. Does that sound alarming to you? 

    I will leave you with a question. What are YOU doing to OWN YOUR career? 

      Visit LOGiQ3 e-store

    Topics: Underwriting, E-Learning / Training

    Claims Decision: The Impact of Cause of Death

    Posted by Fernanda Rodriguez

    May 6, 2015 2:25:00 PM

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    What an honour it was to be part of the Eastern Claims Conference this past February! This year’s conference contained excellent quality claims content and speakers. And, there were attendees from all over the world, including Argentina! What was great for me as a claims professional attending this conference was that I got to benefit directly in seeing what the upcoming trends in Claims are for 2015 and how these may be relevant or benefit our current suite of claims services.  

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    Fernanda Rodriguez is Senior Claims Consultant at LOGiQ3
    Meet Fernanda 

    Every presentation that I attended was of great value. Legal update presentations always seem to pique my interest; however, this time “Manner of Death” by Dr. Elliot Gross and Mark Stephenson was my favourite!  

    Have you ever wondered how experts come to conclusion on how exactly a person died? If you watch CSI, Bones or any similar TV shows, you’ve likely seen a team of experts with very sophisticated technology making that determination at high speed aka, 42 minutes of primetime television airtime. 

    Well…the process is not as fast and sleek as those shows may make it seem, but it is fascinating to understand the work that goes into it.  

    I learned how important it is for the medical examiner to be given all information about the circumstances surrounding the death to come to an accurate conclusion as one little detail can change the cause from foreseeable to not foreseeable, accidental to non-accidental, and so on. The medical examiner must also be aware of any pending investigations, as the results may change the cause of death and therefore, affect the claim’s outcome. 


    Let me propose a scenario with a significant impact on claims
    due to a simple change in the cause of death: 

    Let’s say a contestable claim arrives where the cause of death is due to suicide. Given the cause of death of suicide in the first two years, the face amount is not payable and only a refund of premiums would be payable, as would be done for misrepresentation. Therefore, you decide to waive the contestable investigation. However, later on you receive information that reports the cause of death to be something other than suicide… By now you may no longer have the right to pursue a contestable investigation as you previously waived it…

    What do you do? 


    I will leave you with the question! However, if you're left wondering what the best practice is in this scenario, reach out and we’d be happy to discuss our experience.

    As expert providers of claims adjudication and claims admnistration, we’re here to help you ask the right questions, pay the right claims and do the right thing! I invite you to follow the link below to learn more about our claims services and how we can answer the right questions, together! 

    LOGiQ3 Schedule a Free Consult

    Topics: Claims, Innovation, Life Insurance

    [TED Talk Tuesdays]: 4 Examples of Power that Drives Transformation

    Posted by John Bilodeau

    Apr 7, 2015 7:13:00 PM

    TED-Tuesday-Lightbulb photo by flickr user: featureset1

    This is the first of a multi-part [TED Talk Tuesdays] Series 

    This month at LOGiQ3 we watched 4 TED talks as part of our TED Tuesdays series, which invites all of our employees to spend one lunch hour a week together watching and discussing a TED talk selected by their fellow colleagues. 

    We began with Chris’ favorite TED Talk to launch the month: Luis van Ahn’s talk about online collaboration. This talk brought up a number of interesting ideas about the power of collaboration, as the nature of work is transformed by the technologies that increasingly connect us all. 

    The next talk we watched was Shawn Achor: The happy secret to better work. In this talk, Shawn makes the case for the power of happiness to drive success, and provided practical tools that have been proven to help people take control of their personal happiness. 

    The focus on empowerment and engagement continued with Ruth Chang: How to make hard choices.

    We had a lively discussion about her idea that when we make hard choices we have a unique opportunity to express our identity.

    Rather than reacting to difficult decisions with stress and indecision, Dr. Chang encourages us to reflect deeply on the type of person we want to be, and to use these defining moments to our advantage.

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    John Bilodeau is Bilingual Underwriter at LOGiQ3
    Meet John

    Finally, we are ended the month with Sal Khan’s discussion of the power of video to transform education. Salman Khan talks about how and why he created the remarkable Khan Academy. He shows the power of interactive exercises, and calls for teaches to consider flipping the traditional classroom script – give students video lectures to watch at home, and do ‘homework’ in the classroom with the teacher available to help. 

    As you can imagine, Khan’s work resonates particularly with us. We strongly believe in the power of new kinds of communication to transform learning and professional development. Before being introduced to Khan and his work, our Underwriting E-Learning Training Program was well under development and over the course of the last couple of years, we have experienced first-hand, the power of interactive learning.

    Since then, we have implemented a similar hybrid program into our clients’ learning environment – self E-Learning, and onsite classroom time for case study discussions and Q&A. This model has proven to succeed and we look forward to introducing this model for underwriting training to more insurance companies and universities and colleges in the future.

    Although these seem like wide-ranging topics, these TED talks all express a belief in the power of people to work together to transform the ways things have always been done. They show that using technology, our connections to each other, and our deeply-held maxims, our decisions have the power to change the status quo. 

    I urge you to join in virtually at our next TED Talk Tuesday!

    Looking for inspiration, subscribe to LOGiQ3's blog

    Topics: LOGiQ3 Culture, Thought Leadership, Innovation

    [CEO Series]: New Focus to Benefit our Clients

    Posted by Raymond E. DiDonna

    Apr 2, 2015 6:30:00 AM

    This is the first of a multi-part CEO Series, written by our new CEO, Raymond E. DiDonna. IMG_6145These are exciting times for LOGiQ3 and I am honored to have the opportunity to step in and lead this successful, growing company. As I thought about joining the team, I spent a lot of time thinking about the company I have gotten to know over the past couple of years as a joint venture partner, and quickly realized there are a few key things I love about LOGiQ3 that ultimately made the decision an easy one.

    First and foremost; the great team of professionals and the strong culture they embody. I can tell you this is a seriously dedicated team that also likes to have some fun. Second, the fact that they set out to have a real, meaningful impact on the insurance industry and have done just that through innovation, a lot of hard work, and by asking the question “why not”? And finally, the enviable position the company now finds itself in as a key service provider and partner to many of the largest life insurance and reinsurance companies in North America.  

    Over the past decade LOGiQ3’s owners, Chris Murumets and Simon Bell, have created a truly unique life insurance and reinsurance services company with a distinctive culture, a dedicated staff of professionals, and a loyal customer base.

    I can’t tell you how much it means to me that they have asked me to lead the company.
    It’s a compliment I will work hard every day to earn.

    So, now the task at hand is to ensure that LOGiQ3’s revenue and industry prominence continue to grow at the same rate they’ve experienced in the last 24 months. The company has matured in recent years and we know that in order to be even more successful, we will need a laser-like focus in a few key areas:

    1. Delighting our customers

    2. Consistently improving the business

    3. Strong day-to-day execution and delivery

    4. Team collaboration and professional development

    RayDiDonna-squarephoto
    Ray Di Donna is C.E.O. at LOGiQ3
    Connect with Ray

     
    But, more important than what we focus on internally, is what that focus means to our customers and to the industry. You can expect LOGiQ3 to continue bringing new innovations and creative ideas to the marketplace. We will continue to have a professional staff with a level of passion and expertise that is unmatched by any competitor. And our clients will always be able to count on us for high-quality, consistent and, responsive service. I look forward to beginning the next phase of LOGiQ3 with Chris, Simon, and all of my new LOGiQ3 teammates. I promise that we will ‘bring it’ every single day.

     

     


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    Topics: Thought Leadership, LOGiQ3, Industry News, APEXA, CEO Series

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