Training Program FAQ'S

Who is the Underwriting Training Program most suitable for?

The LOGiQ3 Underwriting Training Program is suitable for underwriting professionals, life insurance advisors and financial planners, and individuals hoping to pursue a career in life underwriting.

Our program and modules have been designed to help learners at all levels – entry, junior, intermediate, and senior.

Underwriters who are looking for to either advance into the next level, or fulfill annual CE credits will find our program extremely valuable. Similarly, is your organization now underwriting a new area you are not familiar with? Browse our list of courses and sign up today.  

Graduates in disciplines such as finance, accounting, health/life/medical sciences, and kinesiology will benefit from this program as part of their career development into the world of life insurance and underwriting.

What topics does this program cover?

The program is made up of 27 medical and non-medical underwriting topics that cover all facets of risk selection. To view a full listing visit our E-Learning course page or Download our Complete Course Syllabus.

How much does this program cost?

We offer a range of pricing options which vary depending on the method of training: E-Learning or Classroom and these options can be further tailored to your needs.

The full E-Learning program that includes all 27 courses and their respective Part 1 and Part 2 examination is $6,000 CDN. If you are only interested in taking Part 1 examination (NOT recommended for Underwriters), the full program is $3000.

To see prices for each module, please visit our E-Store.

I am an individual user and would like to enroll myself for personal training, how do I get started?

Please proceed to our E-Store and select the course(s) and corresponding level you would like to gain access to. Check out as you would on any online store. Once your payment has been successfully process, a member or our team will confirm your user information and get you started!

Please note, we are only able to create user accounts during business days.

Do I have to take the full program or may I purchase one course at a time?

You are absolutely able to purchase one course at a time. However, we recommend individuals in the underwriting profession complete the entire program from a career development perspective to fully benefit from the program.

I’m not sure if this is right for me, can I request for a free trial?

Yes! We offer a seven (7) day Free Trial course that draws from a sample of three courses.  Alternatively, see a topic you are truly intrigued by? Let us know and we will give you access for seven (7) days.  You are only able to request for a free trial once, so we urge you to take full advantage!

To request for a seven (7) free trial, please click here.

Is this program only available online? What if I want to request for in-person training?

In addition to E-Learning, we conduct onsite training classes for corporate clients hoping to train multiple students. We are able to customize the agenda or our onsite training sessions to suit your needs.

Please fill out a contact us form and we will respond within one business day.

I am representing a company and would like to enroll multiple underwriters/users to the program, how should I get started?

You are welcome to purchase courses and the full program from our E-Store for multiple users. However, we encourage you to reach out to us for corporate solutions as we offer volume discount and customize solutions.

Please fill out a contact us form and we will respond within one business day.

Sign Up and Purchase FAQs

How do I make a purchase online?

Making a purchase online is very simple! Proceed to our E-Store, select the course(s) and corresponding level you’d like to gain access to and proceed to check out! Be sure to check our E-Store’s home page to see if we are running promotional offers!

I’ve made a purchase online, what should I expect next?

Once your order has been placed and payment has been successfully processed, you will receive an order notification via email. A member of our team will reach out to you within one business day to verify user information.

Once verification is received, your user account(s) will be set up and a Welcome email will be sent directly to the user with information on how to log into our Learning Management System.

How long do I have access to my user account for?

Your access for each course will expire in 12 months from the time it was added to your user account. If you require more time, please contact us at elearning@logiq3.com.

What forms of payment do you receive?

We accept American Express, VISA, and MasterCard via our E-Store. If you are not able to make an online payment, and would like to be invoiced manually, please contact us at elearning@logiq3.comand a member of our team will assist you.

I’d like to add more modules to my existing account, what should I do next?

If you are an existing user and would like to add more modules to your account, please proceed to our E-Store and purchase the additional module(s) you would like to gain access to. Our team will recognize your user information and add the module(s) for you.

A notification email will be sent to you once the module(s) have been added.

Technology Requirements

What are the user technology software requirements to access the LMS?

The LOGiQ3 E-Learning Learning Management System (LMS) is a web-based e-learning solution with no desktop or "client" software requirements to load.

Which web browser should I be using?

Standards Compliant Web Browser (Microsoft Internet Explorer 8+, Mozilla Firefox, Safari 4+, Chrome). We recommend Mozilla Firefox or Chrome.

What is the most preferred screen resolution to access my module(s)?

We recommend your minimum screen resolution be set to 1024x768 or above
We do not recommend Wi-Fi unless you have a very strong signal.

We recommend Flash 7

Adobe Acrobat 7.0 (PDF Reader)
We recommend: Adobe Reader XI (PDF Reader)

Do I need to be connected to the internet to view my course?

Yes, you need an internet connection. As the video lectures are being streamed through the internet, if the internet signal interrupted or the signal is not strong, the quality of the video streaming maybe affected.

Which media play should I be using?

Media Player (VLC Player, Apple QuickTime Player, Windows Media Player, MPEG, AVI). We recommend Quick Time 7.

Are there any additional technology requirements?

Macromedia Flash Player/Plug-in

Can I view the modules using my phone or tablet?

Yes, you can. Remember that you will require an internet connection. Due to the variance of screen sizes and resolution on a variety of cellphones and tablets, your user experience may be affected.  

Learning Management System

What is a Learning Plan?

If you purchased our Full Program (inclusive of all courses), you will have a pre-populated Learning Plan within your user account which lists the courses you should complete in its intended order. Want to customize the Learning Plan? Simply email us at elearning@logiq3.com.

The Full Program is made up of 27 courses, why do I see 51 courses in my Learning Plan?

If you have purchased our Full Program inclusive of Part 1 and Part 2 examinations, you will see 51 courses instead of 27.

The LMS adds 27 modules plus the 24 part 2 exams (with the exception of Medical Terminology, Proper File Documentation and Tumours Overview) as additional courses. This results in a total of 27 modules + 24 Part 2 exams = 51 courses.  

How is my Progress Score Calculated within the LMS?

The system displays the progress for the user. This progress takes into the consideration of knowledge check marks and examination marks.

This is only an indicator, the passing grade is not the same as your progress score.

Examination and Testing

What are Knowledge Checks and do they contribute to my overall passing grade?

Knowledge Checks are questions that assist a user in understanding the lectures and topics. These do not contribute to the passing grade however, within the LMS, it is used to calculate and display a user’s overall progress as an indication of a user’s understanding of the topics. 

What is considered as a passing grade for an examination and how many attempts do I have?

You are required to achieve a passing grade in order to proceed, please refer to the following grid as reference:

Exam Type

Level

Passing Grade

Attempts

Part 1

All

85% or greater 

5

Part 2

Junior

95% or greater

2

Part 2

Intermediate

95% or greater

2

Part 2

Senior

95% or greater

2

 

*95% represents the industry standard an Underwriter must achieve during Performance Auditing

How long can I expect to wait for my Case Study Part 2 results?

We know how anxious and excited you might be while waiting for your results, therefore we try to get them to you within 48 hours (2 business days). Occasionally, our instructors may need a bit more time, but it is not the norm.

If you have not received them within 2 full business days and would like to inquire why, contact us at ELearning@Logiq3.com

What is the difference between the exams in LEARN, CHECK, AND APPLY?

LEARN Final Exam is a mandatory testing component of every course within the training program. It consists a number of multiple choice examination questions. Each user is required to complete this component with a passing grade in order to move to the next course within the learning plan.

CHECK cases are a summarized version of a case study that tests the learner’s ability to underwrite an application, and use critical thinking skills. These tests are auto-graded.

APPLY Case Studies are an optional testing component which can be purchased as a part of each course or can be purchased as an add-on. APPLY Case Studies are used to test the learner’s underwriting capabilities and is highly recommended to all users in the underwriting profession.

To purchase an APPLY Case Study, please contact our team at elearning@logiq3.com.

What happens if I exceed the number of Final Exam re-takes and still haven’t received a passing grade?

Please contact us at ELearning@Logiq3.com. We will help you succeed!

Continuing Education

I would like to use these courses as part of my Continuing Education (CE) requirements, what do I need to do?

The LOGiQ3 Underwriting training courses have been accredited by the Institute of Advanced Financial Education. Each course has been granted a corresponding number of CE credit(s).

In Canada, the CLU Designations, Advocis Membership and Provincial Insurance Regulators for Life License demands CE requirements.

If you are a financial advisor, planner, or professional who is subject to annual CE requirements, you are eligible to request for the issue of a CE certificate upon completion of your course(s).

We will ask you to verify your CE certificate requirements at time of account sign up.

How do I know how many CE credits I am entitled to upon completion?

Details regarding CE credits can be found in our Course Syllabus or within our Course listings.

Please note that CE credits apply only to courses that have been purchased. Should you sign up for a free trial of a full course, CE credits will be valid after the purchase of two additional courses.

Technical Support & Help

Help, I forgot my login information?

  1. Your username will be the email addressed used to sign up
  2. If you have forgotten the email used to sign you up, please contact support (itsupport@logiq3.com) with your first and last name, associated company, and approximate enrollment date.

What should I do if the video lectures are not playing properly?

  1. Adobe Flash
    • The video hosting will work on any browser that supports Adobe Flash and/or HTML5 (in the form of MP4 video with and h.264). The requirement for viewing Flash content is Flash Player 9 or greater, and a browser that supports Flash. To check which version of Flash you are running, head to their download page - https://helpx.adobe.com/flash-player.html . To ensure the best play-back, we typically recommend remaining up to date with your Flash version whenever possible.
  2. Browser
    • If you haven’t already, try to watch the video from another browser and see if it is an issue related to the current browser you are using.
    • In browsers where HTML5 video in the form of MP4 files encoded with h.264 are not supported, a Flash plugin will be required to play the videos. We will prompt viewers to install a Flash plugin if they do not already have one installed.
  3. Internet Connection
    • Are you experiencing slow loading, or seeing a "Loading..." message on your videos? The most common cause of that problem is that your Internet connection speed is not fast enough to support video playback reliably. While our video hosting service takes many steps to optimize the playback experience for each viewer, there are some minimum requirements for a smooth playback experience.
    • If you have a fast connection but are still having playback issues, keep the video at its native size. Expanding the video to full screen increases bandwidth consumption.
    • If your Internet connection is super speedy, and the above items do not work, send us a link to the page you're seeing the problem on, and we'll help you figure out what's happening there.

Who should I contact if I am having IT (technical) issues?

Having a technical issue? Have you reviewed the Technology section of the FAQ? If you are still not able to find your answer, please send your inquiries to itsupport@Logiq3.com

How do I reset my password?

ForgotMyPassword-375592-edited.png 1. Click on the “Lost Password” link
LostPassword-403240-edited.png 2. Enter the email address used to setup your account. If you have forgotten the email used to sign you up, please contact support (itsupport@logiq3.com) with your first and last name, associated company, and approximate enrollment date. A Staff member will contact you via your registered email address to provide assistance in logging into the site.

Who should I contact if I have questions about the program?

Send us an email at Elearning@Logiq3.com

Who should I contact if I would like to purchase more courses?

You may purchase additional courses via our online store or contact us at Elearning@logiq3.com.

Questions you don't see?!

Shoot us an email at elearning@logiq3.com 

talk to our underwriting team