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Kathleen Kelly


Recent Posts

Providing the Best Customer Service Begins with "Think Like a Customer"

Nov 21, 2012 2:00:00 PM / by Kathleen Kelly posted in LOGiQ3 Culture, Thought Leadership, Sales

Wikipedia will tell you customer service “is the provision of service to customers before, during and after a purchase." According to Turban et al. (2002), "Customer service is a series of activities designed to enhance the level of customer satisfaction – that is, the feeling that a product or service has met the customer expectation."  It can be an over-used phrase which often lacks substance. 

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