Picture this. It is your first day of a new job. You show up bright eyed and bushy tailed ready to seize the day and take on your new role. But to your dismay, you are left sitting at your desk for the first week awkwardly twiddling your thumbs and wondering how to appear to look busy. Maybe thinking, does this company even care that I'm part of the team? Not the greatest start you were hoping for in your newest adventure. And as a manager, probably not how you want your new hire to feel. Not to mention having someone trying to look busy is seriously unproductive. How can you eliminate this and make new hires feel like the made the right choice from day 1?
It starts with building an onboarding framework. A framework that does more than simply prepare new hires to carry out the daily functions of their role – it should introduce them to your company culture and the team they will be a part of. Below I'm sharing a few tips from our Underwriting Manager's Guide to Training to help you kick start a welcoming, productive onboarding experience for new underwriters.
1. Make them feel welcome
This may seem like an obvious one, but it actually takes effort and planning. Here are a few things we do:
- We surprise all new team members with a personalized welcome basket on their first day
- Plan a welcome lunch with team members they will be working with on a day-to-day
- Take the new hire on a tour of the office which includes introducing them to as many people as possible
- Organize casual meetings with people in different departments and positions to give the new hire a variety of perspectives on the company they are joining
You might like: Underwriting Manager's Guide to Training
2. Provide a variety of learning experiences
When it comes to training, in our experience, a holistic approach for new team members helps to develop more well-rounded underwriters – and the sooner you can begin training, the better. Here are three types to start implementing within the first month.
Underwriting Training Program
When underwriters join our team – the first order of business is to have them complete the LOGiQ3 Underwriting Training Program.
This program covers all facets of Underwriting and Risk Selection without any bias pertaining to specific product lines or medical conditions.
We also encourage our underwriters to start preparing for LOMA examinations right away – as this provides them with a solid ‘industry big picture’ outside the walls of our office!
Following completion of the Underwriting Training Program, our underwriters begin to work on practice cases. We use actual, past cases that have already been underwritten to progress from underwriting theory into practical experience.
3. Talk it out
Throughout practice cases, new hires regularly meet 1 on 1 with our Underwriting Director or a Senior Underwriter to discuss their thought process and receive coaching. Once they have achieved a 95% agreement rate over 3 consecutive weeks – we grant their approval authority. In addition to talking through practice cases, these 1 on 1 meetings offer a time to catch up and hear about their overall experience.
Get the full low down on recruiting, onboarding and training new hires in our Free Guide.