As much as technology promises to be a boom to the life and health insurance industry, our business is a still very much a people business. While Artificial Intelligence (AI) offers opportunities to streamline our risk management processes and improve the customer experience, the core of what we do is driven by humans handling complex decisions and nuanced interactions.
The insurance industry is undergoing rapid digital transformation fueled by the average consumer’s desire/willingness to engage online. In a study released by EY Global, 80% of customers said they were willing to use digital and remote channel options for different tasks and transactions.
Digitization has the potential to dramatically increase customer engagement at a lower price point – both perennial challenges for the industry. It also has the potential to improve the underwriting process, leading to a better overall customer experience. Nevertheless, digital transformation requires more than simply applying technologies to current processes.
Managers tackle diverse responsibilities and competing deadlines – but the most important thing they manage is their team. In order to get the best performances from individuals and create a unified team, managers need to be well-versed in effective feedback strategies. Connecting with people and providing feedback that resonates is a critical skill to achieve your goals and get results.
In this edition of our Underwriters Expert Series, we’re uncovering the risks associated with lung cancer – beyond cigarettes. Learn about other causes of this fatal disease and why life underwriters need to look at more than smoking status for assessment.
Welcome to our thirteenth installment of our Underwriting Expert Series. Check out the full series for more risk assessment tips. This week, our Senior Underwriter, Karen McLeod provides the essential knowledge you need to know as a life underwriter with regards to Concussions for Critical Illness (CI) and Life Insurance. Let's get right into it!
“A who?” is the typical response from anyone who has never heard of AHOU; The Association of Home Office Underwriters. If you happen to be in the life insurance industry, then you may have attended the Annual Conference which is held annually across North America. In 2018, the conference was in Chicago, and I was fortunate to be able to attend this four-day action packed conference. This was my first time attending AHOU, it was an exciting experience from which I was able to take away several expert insights to apply to my work.
It's Week 12 of our Underwriting Expert Series, and we are excited to be exploring an overview of Pharmacogenetics with Senior Underwriter, Garen Markarian. Make sure to subscribe to our blog to receive the latest expert series in your inbox.
For this edition of our Underwriting Expert Series, Senior Underwriter, Karen McLeod, provides a detailed overview of the importance of colon cancer for life underwriters. As the second leading cause of death from cancer in men and third leading cause in women, it is imperative that life underwriters learn how to recognize and insure this disease.
Has your team ever experienced a lull in energy? You know, that feeling of 'something' (whether it is motivation, inspiration or drive) just isn't present. And unfortunately is probably impacting team productivity or happiness. If you can relate, not to worry, it happens to the best of us. The good thing is, once you've hit this lull, the only way to go is up.
In this installment of our Underwriting Expert Series, Senior Underwriter, Karen McLeod continues the discussion on COPD. If you haven’t read part one, check it out for an overview of what life underwriters need to know about COPD. Then, read below to discover key information underwriters should consider when underwriting applicants with COPD.
