The THiNK Blog

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7 Major Trends In Online Learning: How Does Our Program Stack Up?

Jun 27, 2018 11:15:00 AM / by Nick Durie posted in E-Learning / Training, Training


In a recent article posted on HRM Canada, Koreen Pagano, the Product Management Director at D2L identified “seven major trends dictating the online learning space”.  Naturally, we were intrigued not only to learn, but to shamelessly see how our Underwriting Training Program  stacked up !

Before we delve into the seven online learning trends and rate ourselves (shamelessly, remember), it’s important to consider what type of learning we are discussing. Usually when we think of learning, we harken back to grade school (awkward), high school (totally not awkward acid-washed jeans), or post-secondary (Frisbee in the quad!!).

This type of learning is fundamentally the same as it’s been for 3000 years - the “sage on the stage” model. One expert/teacher/professor lecturing to students. The benefits of this style are well documented (it’s been around for over 3000 years for a reason!!), but it’s important to note how vastly different learning experiences have become with the advent of modern technology. In fact, most would argue we don’t even truly know how we all learn online given how relatively new we are to it.

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How Low Stakes Activities Result in High-Impact Learning for Underwriters

Jun 27, 2017 3:11:29 PM / by Nick Durie posted in E-Learning / Training, Underwriting

At a recent talk I did at the CIU in Ottawa (How’s Bragging Camp? It’s going very well, thank you), my goal was to illustrate that when training is complete for a new underwriting hire, it does not mark the end of learning. Does an existing or seasoned underwriter require less knowledge acquisition or skills training once on the job? Of course not! With changes in medical advances, industry policy changes, and new products on the market, the very nature of the underwriting profession requires learning to be ongoing. Unfortunately there are some challenges and barriers that get in the way. However, as you'll discover by the end of this article, you can create high impact learning experiences by implementing low stakes activities. Let's first explore the challenges... 

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Why Recruiting Dynamic Talent = An All-Star Underwriting Team

Jun 22, 2017 3:41:40 PM / by Miguel Ceron posted in Underwriting, Training, E-Learning / Training

You have a gap on your underwriting team and are recruiting to fill the position. What kind of person are you looking for? What kind of person are you not looking for? While you have a set of skills and knowledge in mind, the recruiting process isn’t always as simple as finding a candidate with x years of experience or y and z qualifications. Plus, qualifications aren’t the ‘be all, end all’.

We are firm believers that hiring for fit is paramount - especially when you are hiring someone into a team environment. To cultivate a high performing team – being able to work collaboratively and demonstrate a thirst for learning are key assets.

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Didn’t Think You’d End Up in Insurance? You’re Not Alone!

Oct 26, 2016 9:34:08 AM / by Miguel Ceron posted in Underwriting, Insurance, E-Learning / Training

There is an old joke in our industry that nobody actually grows up planning to be in insurance, you sort of just fall into it. While it may not be true ALL of the time, it is definitely a recurring theme among many of my industry peers – including myself.

For me, insurance was somewhat of a family business that I had a lot of exposure to growing up. After studying business, I decided that insurance was a logical step for me because I was familiar with the field. That was almost 10 years ago, and I have been building and enjoying my career in the insurance industry ever since.  

Many of our veterans within the life insurance industry are retiring and many more are expected to follow suit in the coming years.

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What’s so funny about learning to become an Underwriter?

Aug 25, 2016 4:46:23 PM / by Nick Durie posted in Underwriting, E-Learning / Training

I will freely admit; I wrote that title before I even started writing this post. I know, that’s the opposite way of doing things, but I was really excited because I was given the opportunity to try and write a blog post that combines my work with my other passion. By day, I am an E-Learning Product Manager, responsible for ensuring the best, most successful learning experience for students of LOGiQ3’s online Underwriting Training Program. By night, I am an amateur stand-up comic, performing mostly at open mics while I hone that very difficult art, mostly in front of few audience members.

I was excited to try and draw parallels between the two - some quips about the nature of Underwriters; clever puns on the insurance industry (I hate puns); maybe even a self-deprecating take on my job.

But the truth is, there is nothing funny about learning to become an Underwriter. It’s serious work, which demands attention, focus, and energy. 

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Why Case Clinics are Critical for Underwriting Training

May 12, 2016 6:50:15 AM / by Mervyn Gillson posted in Underwriting, E-Learning / Training

Underwriting training and advanced underwriting education can come in many forms, but what better way to learn than to share knowledge in the form of discussions with peers? This is a tried and tested method for our underwriting team, and we call them Case Clinics! They can take the form of a discussion around either specific cases or generalities, and each will work.

The main goal is to share thoughts and experiences on cases or impairments and generate discussion from different perspectives. During the process, note-taking is encouraged so that at the end of the day you have a useful resource your underwriters can use to recall for future cases. A full circle experience that benefits all parties involved during and after its complete. Wondering how you can introduce Case Clinics to your team of underwriting? Get my advice below!

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Attending AHOU 2016?! Chat with us at the Expo!

Apr 20, 2016 4:17:12 PM / by Nick Joly posted in Underwriting, Claims, E-Learning / Training, Industry News

The 2016 AHOU (Association of Home Office Underwriters) Conference is just weeks away! As exhibitors, our team of underwriters are looking forward to the upcoming breakout sessions and exhibition trade show! We are big believers in keeping up with life underwriting trends, so we've definitely got our eyes on the insights that will be shared at AHOU 2016. Some of the topics that have piqued our interest and that our experts will definitely be attending are:

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Why We Love Customer Feedback (And You Should, Too!)

Oct 27, 2015 8:49:33 AM / by Andrea Gao posted in E-Learning / Training, LOGiQ3, Sales

At LOGiQ3 there is a dedication to providing our clients with an exceptional experience and with delight, at every interaction. This objective is supported by proactively listening to our clients and customers, one method we have adopted is the Star Rating Concept in our new Underwriting  E-Learning Management System v2.0. This tool is mutually beneficial to us and our users alike.

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The New Era of E-Learning and How it Applies to Life Insurance Professionals

Oct 19, 2015 4:57:54 PM / by Fernanda Rodriguez posted in Underwriting, E-Learning / Training

A few weeks ago my industry friends and I spent some time and laughter recalling the “good old days”, when insured’s files were measured in inches and not megabytes, or when my friends’ desks were occupied by noisy and heavy type writers, not thin, tiny and fast computers. I can see that we have made great advancements as an industry, but no industry can advance without the advancement of their professionals. And insurance is no exception - in fact, it's one of the reasons why we implemented an in-house underwriting internship program. The bonus is that in today's world, technology has improved the way in which education is delivered to the professional. The accessibility to high speed internet, coupled with the emergence of mobile devices, has made it very possible to learn pretty much anything you wish, from anywhere, at any time, thanks to E-Learning - including underwriting!

But.... how old is E-Learning?

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Think You're Cut Out to be a Team Mentor? Try this Quiz!

Sep 28, 2015 4:15:30 PM / by Mervyn Gillson posted in Underwriting, Training, E-Learning / Training

Mentoring has been around a long time. In fact, it is said to have originated when Odysseus went to fight in the Trojan War and he put his trusted friend, Mentor, in charge of his son, Telemachus. The term mentor has generally come to define someone with more experience being able to help someone with less  experience by sharing their wisdom and knowledge.

Mentoring is different than coaching in that a mentor supplements the coaching provided by the person’s boss/supervisor/manager. In fact a person can, and should, have more than one mentor so that a breadth of knowledge and experience can be learned. A mentee can definitely learn from more than one mentor because it gives them different perspectives.

So, in order to find out if you have what it takes to be a mentor, take a shot at answering the 10 questions we’ve crafted for you here in this Mentorship 101 Quiz!

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