The THiNK Blog

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Transformation Through Strategic Resourcing

Nov 30, 2018 10:57:43 AM / by Raymond E. DiDonna posted in Insurance, Thought Leadership, Industry News


As much as technology promises to be a boom to the life and health insurance industry, our business is a still very much a people business. While Artificial Intelligence (AI) offers opportunities to streamline our risk management processes and improve the customer experience, the core of what we do is driven by humans handling complex decisions and nuanced interactions.

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The First Step in Digital Transformation: Process Review

Oct 31, 2018 12:48:34 PM / by Raymond E. DiDonna posted in Insurance, Thought Leadership, Industry News

The insurance industry is undergoing rapid digital transformation fueled by the average consumer’s desire/willingness to engage online. In a study released by EY Global, 80% of customers said they were willing to use digital and remote channel options for different tasks and transactions.

Digitization has the potential to dramatically increase customer engagement at a lower price point – both perennial challenges for the industry. It also has the potential to improve the underwriting process, leading to a better overall customer experience. Nevertheless, digital transformation requires more than simply applying technologies to current processes.

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[How to] Accommodate Overflow During Times of Peak Underwriting Volume

Jun 30, 2016 2:29:07 PM / by Miguel Ceron posted in Underwriting, Industry News

Speaking to our clients on a regular basis provides me with great insight as to what trends are going on in the marketplace and more importantly, some of the challenges the industry is currently facing. One common denominator that is prevalent among many of our underwriting clients is the anticipated increase of life insurance sales, which can place a strain on back office resources and affect the desired time service levels an insurer provides to their clients.

There are a number of factors that can result in production underwriting overflow:

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An Introduction to Tele-underwriting: 4 Articles You Need to Read

Jun 17, 2016 8:41:43 AM / by Megan Gardner posted in Underwriting, Insurance, Industry News

If you are in the underwriting industry, tele-underwriting is something you have likely heard of.  While it has been around for some time, there is a seemingly growing need for it. Perhaps, with the insurance industry experiencing changes, professionals are thinking more about catering to a generation that is digitally dependent and is accustomed to on demand services and minimal customer barriers. Both of which tele-underwriting cater to, to some extent.

The increasing interest in tele-underwriting has been a key topic of discussion at industry conferences such as the 2016 AHOU (Association of Home Office Underwriters conference) which our life underwriting experts had the opportunity to be a part of. While tele-underwriting is gaining momentum, there is still a lot to learn. To help bridge the knowledge gap on the world of tele-underwriting I put together a list of four must-read articles for you to get a better understanding of it.

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[Insurance News] Major Changes in the Insurance Landscape

May 6, 2016 2:04:36 PM / by Miguel Ceron posted in Insurance, Industry News, Life Insurance

This has been an exciting month for a couple of reasons – firstly, I joined the LOGiQ3 team as our Inside Sales Specialist and have spent this week getting to know the great group of people here. Second, there have been some exciting things going on in the insurance industry which will broaden the value offering clients have access to and also drive a more customer-centric industry. Check out a few of the major announcements that have been made below:  

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[Insurance News] 4 Insurance Innovation Competitions You Should Know About

Mar 29, 2016 12:00:00 PM / by Megan Gardner posted in Reinsurance, Industry News, Life Insurance

We recently attended the European Insurance Forum where discussion focused on the ever-changing and innovating insurance landscape. Technology has been a driving force of this change but not without the innovative minds of those coming up with solutions, products and ideas. As agents of change ourselves, we are always excited to hear about opportunities for innovation in the industry.

This got us thinking – where do these opportunities for innovation exist? Given these hubs for innovation have the potential to majorly influence and shape the future of our industry, we wanted to keep you in the loop. Without further ado, here are four events encouraging innovation in the insurance world that YOU should know about!

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Reinsurance 101 - Claims Audits

Oct 15, 2012 2:00:00 PM / by Eli Wahby posted in Insurance, Claims, Reinsurance, Audit, Industry News, Marketing

Appreciated the opportunity to attend the International Claims Association Annual Meeting in Orlando, FL a week or so ago and to present on a panel on “Reinsurance 101 – Claims Audits”. Getting to visit face-to-face with colleagues is always a good opportunity to learn what’s currently relevant and to exchange views.

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