The THiNK Blog

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Transformation Through Strategic Resourcing

Nov 30, 2018 10:57:43 AM / by Raymond E. DiDonna posted in Thought Leadership, Insurance, Industry News


As much as technology promises to be a boom to the life and health insurance industry, our business is a still very much a people business. While Artificial Intelligence (AI) offers opportunities to streamline our risk management processes and improve the customer experience, the core of what we do is driven by humans handling complex decisions and nuanced interactions.

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The First Step in Digital Transformation: Process Review

Oct 31, 2018 12:48:34 PM / by Raymond E. DiDonna posted in Thought Leadership, Insurance, Industry News

The insurance industry is undergoing rapid digital transformation fueled by the average consumer’s desire/willingness to engage online. In a study released by EY Global, 80% of customers said they were willing to use digital and remote channel options for different tasks and transactions.

Digitization has the potential to dramatically increase customer engagement at a lower price point – both perennial challenges for the industry. It also has the potential to improve the underwriting process, leading to a better overall customer experience. Nevertheless, digital transformation requires more than simply applying technologies to current processes.

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Client Driven - What Does It Really Mean?

May 3, 2017 9:00:00 AM / by Miguel Ceron posted in LOGiQ3 Culture, Insurance, Thought Leadership, LOGiQ3, Outsourcing, Industry News

Client Driven, a buzzword that gets tossed around in any industry, yet can be interpreted in many ways. Our organization is no exception, in fact, it is one of our company’s 11 Maxims. In my experience, how this is interpreted depends greatly on the type of business you’re running (product vs. service, B2B, B2C, etc.). Each of these business models may have different approaches when it comes to how they incorporate Client Driven behaviour into their organization’s offerings. Regardless of which category your organization falls into, its important to discover what being client driven means to you.

Here are some questions to guide your thinking.

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[How to] Accommodate Overflow During Times of Peak Underwriting Volume

Jun 30, 2016 2:29:07 PM / by Miguel Ceron posted in Underwriting, Industry News

Speaking to our clients on a regular basis provides me with great insight as to what trends are going on in the marketplace and more importantly, some of the challenges the industry is currently facing. One common denominator that is prevalent among many of our underwriting clients is the anticipated increase of life insurance sales, which can place a strain on back office resources and affect the desired time service levels an insurer provides to their clients.

There are a number of factors that can result in production underwriting overflow:

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An Introduction to Tele-underwriting: 4 Articles You Need to Read

Jun 17, 2016 8:41:43 AM / by Megan Gardner posted in Underwriting, Insurance, Industry News

If you are in the underwriting industry, tele-underwriting is something you have likely heard of.  While it has been around for some time, there is a seemingly growing need for it. Perhaps, with the insurance industry experiencing changes, professionals are thinking more about catering to a generation that is digitally dependent and is accustomed to on demand services and minimal customer barriers. Both of which tele-underwriting cater to, to some extent.

The increasing interest in tele-underwriting has been a key topic of discussion at industry conferences such as the 2016 AHOU (Association of Home Office Underwriters conference) which our life underwriting experts had the opportunity to be a part of. While tele-underwriting is gaining momentum, there is still a lot to learn. To help bridge the knowledge gap on the world of tele-underwriting I put together a list of four must-read articles for you to get a better understanding of it.

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[Insurance News] Major Changes in the Insurance Landscape

May 6, 2016 2:04:36 PM / by Miguel Ceron posted in Insurance, Industry News, Life Insurance

This has been an exciting month for a couple of reasons – firstly, I joined the LOGiQ3 team as our Inside Sales Specialist and have spent this week getting to know the great group of people here. Second, there have been some exciting things going on in the insurance industry which will broaden the value offering clients have access to and also drive a more customer-centric industry. Check out a few of the major announcements that have been made below:  

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Attending AHOU 2016?! Chat with us at the Expo!

Apr 20, 2016 4:17:12 PM / by Nick Joly posted in Underwriting, Claims, E-Learning / Training, Industry News

The 2016 AHOU (Association of Home Office Underwriters) Conference is just weeks away! As exhibitors, our team of underwriters are looking forward to the upcoming breakout sessions and exhibition trade show! We are big believers in keeping up with life underwriting trends, so we've definitely got our eyes on the insights that will be shared at AHOU 2016. Some of the topics that have piqued our interest and that our experts will definitely be attending are:

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[Insurance News] 4 Insurance Innovation Competitions You Should Know About

Mar 29, 2016 12:00:00 PM / by Megan Gardner posted in Reinsurance, Industry News, Life Insurance

We recently attended the European Insurance Forum where discussion focused on the ever-changing and innovating insurance landscape. Technology has been a driving force of this change but not without the innovative minds of those coming up with solutions, products and ideas. As agents of change ourselves, we are always excited to hear about opportunities for innovation in the industry.

This got us thinking – where do these opportunities for innovation exist? Given these hubs for innovation have the potential to majorly influence and shape the future of our industry, we wanted to keep you in the loop. Without further ado, here are four events encouraging innovation in the insurance world that YOU should know about!

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[Insurance News] How the Zika Virus will Impact Life Insurance Companies

Mar 24, 2016 12:00:00 PM / by Nick Joly posted in Industry News, Life Insurance

With the increase in total number of Zika Virus infections reaching upwards of 1.3 million in 2015 alone, many are wondering what impact this epidemic will bring in 2016 and 2017, particularly life insurance companies who may be affected via family policies and pre-natal coverage. 

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Attending SOA 2015 Annual Meeting? Hear from our CEO, Ray!

Oct 7, 2015 7:58:07 AM / by Nick Joly posted in Thought Leadership, Industry News, CEO Series

Earlier this year, we released a free eBook download from our CEO, Ray DiDonna titled "Critical Influencing Skills" for Professionals Looking to Advance in their Careers. The series of articles that formed this eBook were originally published for the Society of Actuaries (SOA) Publication: The Stepping Stone. It proved to be extremely popular with over 100 professionals downloading their copies across North America. While the content was originally written for actuaries, what we found was that it was extremely applicable to professionals looking to advance in their careers, both in and out of the life insurance and reinsurance industry.

Speaking at SOA Annual Meeting!

At this year's SOA Annual Meeting (SOA 2015), our very own Ray DiDonna, CEO LOGiQ3, has been invited to speak and host a workshop where he will be presenting  the core message of this eBook.  The details of Ray's workshop can be found on the Society of Actuaries Website, or we have them listed for you here:

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