Client Driven, a buzzword that gets tossed around in any industry, yet can be interpreted in many ways. Our organization is no exception, in fact, it is one of our company’s 11 Maxims. In my experience, how this is interpreted depends greatly on the type of business you’re running (product vs. service, B2B, B2C, etc.). Each of these business models may have different approaches when it comes to how they incorporate Client Driven behaviour into their organization’s offerings. Regardless of which category your organization falls into, its important to discover what being client driven means to you.

Here are some questions to guide your thinking.

This blog series is dedicated to answering the question: Why should I consider Life & Health underwriting outsourcing?

A question we are often faced with is - Why would I outsource my life and health underwriting, isn't that core to my business?

When companies are looking to plan ahead, they come to us for the first time to seek advice on conducting an underwriting capabilities review.  

Ever hear people say: “not enough people bring solutions to the table?”

Of course when someone says this, it’s usually because they’re frustrated with people complaining to them about problems but not offering any solutions. Interestingly, I find it to be a bigger problem, when working in a group, too many solutions are brought to the table.

You’ve decided that you need to get outside experts involved in your underwriting auditing process, or any auditing process for that matter. There are a few key questions you should be asking when hiring external experts to assist you (note, these questions work for claims and administration audits too). 

If you are a regular reader of the THiNK Blog, you will know that last year we asked you - our clients, friends, and supporters - to answer a question which we couldn't resolve internally: "What are we?" 

Chris mentioned in his post in late September that considering your appetite for operational risk is crucial when deciding options for a closed block. One other item to take into account is how you define “closed block”.  

Circling back to Chris' blog on September 27^th, Operational Considerations in a Closed Block Conversion, I’d like to touch on the retention management facet in general.