Originally Published in the The Stepping Stone, August, 2014. Copyright 2014 by the Society of Actuaries, Schaumburg, Illinois. Reprinted with Permission.
Author - Raymond E. DiDonna
photo by Joseph Ma. Rosell on Flickr
Managing with Metrics:
A popular definition of a leader is someone who produces superior results through the work of others. Two of the greatest challenges a leader faces are knowing how to build a high-performance team to achieve superior results and then instituting the mechanisms necessary to actually create that team. Now, there are several key areas that a manager must focus on, such as creating a team vision, providing consistent coaching and mentoring, and rewarding outstanding performance. In this article, however, I want to focus on Managing with Metrics as a key driver of creating a high-performance team. And this concept applies equally to the team as a whole, as well as its individual members.